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eCommerce Packaging Guide

When packing your eCommerce parcels, you should create a customer experience of simple and clean packaging, protected and intact products, consistent branding awareness, and environmentally friendly packing materials.

Parcels can travel thousands and thousands of kilometres before reaching their destinations. We will always do our utmost to deliver your parcel on time and in great condition, but packing your parcel properly will ensure that your customers receive happiness!

Quick steps of correct packaging

1. The packaging must be durable and take into account the mode and duration of transport. The contents of the packaging must ensure that the contents remain intact during handling and transport.

2. The packaging material must be chosen according to the contents, size, weight and shape of the consignment.

3. The size of the outer packaging must comply with the minimum and maximum dimensions specified in the standard terms of service used.

4. It is important to choose the right size packaging for the shipment. Too small packaging can withstand the pressure of transport and handling and tear open. Excessive packaging, on the other hand, can be damaged by shaking or pressure from other shipments. The contents of the package must not be shaken or protrude from the package when shaken. The packaging must cover the entire contents of the consignment.

5. The packaging must not have protruding ends or open edges – all edges must be properly secured with fasteners.

6. The ideal package for transportation is square. The round parcel can start rolling on the sorting line as well as in the courier truck. The round consignment must be packed in square containers and, if necessary, filled with filler.

7. For transport, the parcels are lifted on top of each other, as a result of which the packaged consignment must withstand the weight of up to five parcels of similar dimensions and weight – a total weight of at least 30 kg. Consignments that cannot withstand pressure must be supported by a wooden frame or packed on a pallet.

8. Packaged consignments must be able to withstand an angle of up to 110 cm (due to the fact that the sorting of packages takes place on an automated sorting line) .

9. Items in the contents of the consignment must not come into contact with the inside of the outer packaging – use filler material to protect the contents. Make sure that the outer packaging is at least 5 cm thick and filled with so-called padding.

10. When sending more than one item in a package, it is recommended to separate them from each other using bubble wrap, corrugated tabs, foam, etc..

11. In the case of a consignment requiring more careful handling, special attention must be paid to the additional protective material or aggregate. Delicate and fragile items must be packed in such a way that they do not come into contact with each other or with any inside of the outer packaging (box). It is mandatory to use the additional service “Careful handling” and the corresponding special marking. See Sensitive items, liquids, etc. and Special labeling.

12. When packing sharp objects, make sure that the packaging is made of a sufficiently strong material that the sharp object cannot break. The blade must be protected, eg by a plastic or wooden cover.

13. A consignment weighing more than 30 kg must be placed in a fixed position (ie securely fastened with fastenings) on a pallet which allows the use of conventional mechanized loading techniques (forklifts) for loading operations.

14. No consignment shall endanger persons in contact with it or contaminate or damage other consignments.

15. The selected packaging must prevent access to the contents of the consignment without damaging the packaging.

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